Public Reviews

About Public Reviews

Working with Public Reviews has been one of the smartest marketing decisions we’ve made as a local business in Nashville. We used to think of reviews as something we’d “get around to” asking for, and our Google Business Profile honestly made us look smaller than we are. There was no real reputation management plan—just hoping happy customers would remember to leave a review someday. Public Reviews changed that overnight. The review requests go out automatically, the wording is thoughtful and respectful, and customers find it incredibly easy to respond. We love the combination of text, email, and those NFC/QR displays; people can tap or scan and be on our review page in seconds. Our Google reviews now come in on a steady, predictable basis, and we’ve seen a clear jump in calls and website visits from people who found us on Google. What impressed us most was how involved the Supersonic Success Team was. Mary Kelsey walked us through every step, from connecting our Google Business Profile to setting up custom campaigns that match our brand voice. It doesn’t feel like just another tool—it feels like a dedicated reviews and reputation management partner that’s fully invested in our success.   As a small business competing in a busy Nashville market, we always knew our reputation mattered—but we didn’t realize how much we were leaving on the table until we started using Public Reviews. Our old process for collecting reviews was inconsistent and uncomfortable. Staff would forget to ask, and when they did, it felt awkward. Our Google Business Profile had a few great reviews, but not nearly enough to stand out. Public Reviews made the entire review and reputation management process smooth and professional. Customers now receive a friendly follow-up with a direct path to leave a review, and the NFC/QR review cards on our counter feel modern and effortless. Almost immediately, we noticed more people mentioning “we saw your reviews on Google” when they called or came in. The support from the Supersonic Success Team, especially from Mary Kelsey, has been outstanding. She took time to understand our business, customize our messaging, and make sure everything worked perfectly with our Google Business Profile. Public Reviews didn’t just improve our reviews—it elevated the way our brand shows up online. We finally feel like our online reputation in Nashville matches the quality of service we provide every day.   Public Reviews has turned our Google reviews from an afterthought into a powerful part of our growth strategy. Before we signed up, our reputation management was basically non-existent. We had a decent rating on our Google Business Profile, but very few recent reviews, and that made us look stagnant compared to other Nashville businesses in our space. Once we implemented Public Reviews, we saw an immediate difference. The platform gently guides happy customers to share their experiences, and the process is so simple they actually do it. The combination of branded text messages, email follow-ups, and in-person NFC/QR review prompts has created a reliable stream of fresh, authentic reviews. Our profile now looks active, trusted, and current. The Supersonic Success Team has been incredible. Mary Kelsey personally helped us connect everything, refine our timing, and set clear goals for reviews and reputation management. It never felt like we were left on our own with a dashboard—we had real people invested in our success. Thanks to Public Reviews and Mary’s guidance, we’ve seen a noticeable bump in local visibility, website traffic, and new customers who say they chose us after reading our Google reviews.Public Reviews has completely transformed how we handle reputation management for our business inNashville. Before, our Google reviews were hit-or-miss—someone might leave a comment one week, then nothing for a month. We knew our service was strong, but our online presence didn’t reflect it. Once we started using Public Reviews, our entire review process became simple, consistent, and actually enjoyable.The system makes it effortless for customers to leave reviews right from their phones, and the way it connects straight into our Google Business Profile has been huge. The email and text messages feel friendly and on-brand, and the NFC and QR options at checkout have become a natural part of our routine. Within a short time we saw our star rating go up and, even more importantly, the total number of reviews doubled.The Supersonic Success Team at Public Reviews, especially Mary Kelsey, gave us hands-on guidance the whole way. They helped dial in our messaging, timing, and follow-up strategy so it felt like “us,” not generic software. Now, when people in Nashville search for what we do, we actually show up—and we show up looking great.